Privacy Policy

Last updated: 12/5/2025

This Privacy Policy explains how Sleep Easy (Pty) Ltd trading as InnoSpace (“InnoSpace”, “we”, “us”, “our”) collects, uses, discloses, and safeguards your information when you use our websites, products, and services (including bookings, memberships, long-term offices and events). We process personal data in accordance with applicable law, including the Botswana Data Protection Act, 2018.

1) Data Controller & Contact

Data Controller: Sleep Easy (Pty) Ltd, UIN: BW00000420813. Registered address: The Hub, iTowers, CBD Plot 54368, Gaborone, Botswana. Email: sales@innospace.co.bw. Phone: +267 398 1902.

2) Scope

This policy covers data collected online (our website/app) and offline (front desk interactions, events, paper forms) relating to enquiries, bookings, memberships, long-term contracts, payments and support.

3) Information We Collect

  • Identity & contact: name, email, phone, company name, role, signatures.
  • Government & proofs (where required): ID/passport details or image for KYC/verification.
  • Booking & membership data: dates, times, offices/rooms, plan type, history and status.
  • Payments: limited card metadata, tokens, billing address; card numbers are handled by our PCI-compliant payment processor and are not stored in our systems.
  • Device & usage: log data, pages viewed, approximate location, cookies or similar technologies for essential operation, analytics and security.
  • Communications: support requests, emails, forms, survey responses.

4) Why We Use Your Data (Lawful Bases)

  • Contract: to process bookings, memberships, long-term requests and payments; to provide access and support.
  • Legitimate interests: to secure our premises/platform, prevent fraud/abuse, improve services, and send essential service notices.
  • Consent: marketing communications; storing payment methods for future charges (you can withdraw consent at any time).
  • Legal obligations: tax, accounting, and regulatory requirements.

5) Sharing & International Transfers

We may share data with trusted providers that help us run InnoSpace (e.g., hosting, authentication, database, payments, email). Where data is transferred internationally, we implement appropriate safeguards (contractual clauses, provider certifications). We do not sell personal data.

6) Retention

We keep data only as long as necessary for the purposes above, including to meet legal, accounting and audit requirements. Booking/financial records are typically retained for statutory periods; access logs and operational telemetry are kept for shorter durations.

7) Security

We use administrative, technical and physical measures to protect data (least-privilege access, encryption in transit, hardened infrastructure, monitoring). No method is 100% secure; we continuously improve our controls.

8) Cookies & Similar Tech

We use essential cookies for login/session and fraud prevention; optional analytics may be used to improve the product. You can control cookies in your browser. Declining essential cookies may impact core functionality.

9) Your Rights

Subject to law, you may request access, correction, deletion, restriction or objection to processing, and portability where applicable. You can withdraw consent (e.g., marketing or stored card) at any time. To exercise rights, contact us at sales@innospace.co.bw. You may also lodge a complaint with the relevant authority in Botswana.

10) Children

Our services are intended for business/working adults. We do not knowingly collect data from children.

11) Changes to this Policy

We may update this policy from time to time. We’ll post changes here and adjust the “Last updated” date. Significant changes may be notified through the app/site.